The bus stop is almost impossible to find...no place to hide, eat, rest... its not funny to wait when is raining Plus the big delays... Im waiting an hour already and still nothing :/ The worst bus company ever...
There is no cover, no place near the stop to stay warm, the bus was almost an hour late & no way of communicating to find out what is happening.
If I could give negative stars, I would. The first time my bus was two hours late and my driver was rude, I chalked it up to one bad experience. Now for the second time with no bus in site on this 95 degree sidewalk, I am peeved. Customer service refuses to tell me how long it will be or if my bus is even coming, not to mention wont give a refund or cancel my trip. All in all, service is rude, late, and shady. Do not use Megabus if you value your time or your wallet.
While the tickets are very cheap and the buses are decent enough, I would not use Megabus again from Rochester. The bus stop is completely uncovered and you are exposed to all elements, unless you go across the street and shelter under the building opposite. My bus was over an hour late and this was somewhat of a problem. Between the weather and being approached by random people for money, it wasn't good. The bus ride itself was OK, the staff on board seemed friendly enough, but I would rather pay a bit extra and use Amtrak next time.
Great pricing and it's convenient. My few issues are 1)not much room so it's only for very short trips, 2)there's no actual bus stop to wait at. Please put a seating waiting area.
Megabus Stop - Rochester is an Australian Bus Station based in Rochester, Victoria. Megabus Stop - Rochester is located at 300-, 320 E Broad St, Rochester, NY 14607, USA, Rochester, Victoria 14607, Australia.
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